This Agile21 training course is developed by the DevOps Institute (DOI). Agile21 is pending DOI Registered Education Partner validation. Certifications are issued via Peoplecert.
Teaser: Agile thinking into the entire IT organisation as the basis of a DevOps culture
Date, Schedule, Venue: 9H00h-18H00h | Tryp Aeroporto Hotel
Certificate: DevOps Foundation
Accreditor: DevOps Institute
Duration: 16 hours
Language: English & Portuguese
Exam: Web based, closed book, 60 minutes, 40 multiple choice questions, passing score 65%
(Certifications are issued via Peoplecert)
A Certified Agile Service Manager (CASM) is the operational equivalent of a Certified Scrum Master (CSM). Working together, Scrum Masters and Agile Service Managers can instil agile thinking into the entire IT organization as the basis of a DevOps culture.
The learning objectives for CASM include an understanding of:
What is means to “be agile”
The Agile Manifesto, its core values and principles
Agile concepts and practices including ITSM, Kanban, Lean and DevOps
Scrum roles, artefacts and events as it applies to both products and processes
The two aspects of Agile Service Management
Agile Process Improvement – ensuring processes are lean and deliver “just enough” control
Agile Process Design – applying Agile practices to process design projects
CASM Courseware: Learner Materials
For 16 hours, our learners are immersed in material that is presented in a fun, practical manner using exercises, sample exams and real-world service management examples.
Familiarity with IT service management processes and ITIL is recommended.
Exam & Certification
Class culminates with an independent certification exam, administered by the DevOps Institute. Successfully passing (65%) the 60 minute examination, consisting of 40 multiple-choice questions, leads to the Certified Agile Service Manager (CASM) certificate. The certification is governed, administered and maintained by the DevOps Institute.
The CASM certificate may be the pre-requisite for future certification courses.